Please Make sure which formats you are purchasing in the listing

Embroidery Files formats: PES DST EXP HUS JEF VP3 VIP XXX

SVG Cutting Files: SVG PDF JPG PNG

An email should be sent to you for link to download.  Or

Go to your account above where your name is and go to Order History and Details

Click Details (In Blue)

Go Down to Products and your orders will be listed

Click on Order and products you can download are in Blue.  Click and it will download the zip